en
FQAs
FQAs
What should be done if a product malfunctions?

Our products are manufactured under a rigorous quality control system. Additionally, during the warranty period, we provide backup units based on your order quantity.

What if the product is damaged during shipping?

Please notify us within 7 days of receiving the photos. We will replace the damaged item or provide compensation.

How long is your production lead time?

Most goods can be shipped within 4 days. Standard orders require 15-20 days. Custom orders may take up to 30 days, depending on complexity.

Do you support OEM/ODM services?

Yes, we do. We have an experienced R&D team, so OEM/ODM orders are welcome.

How do you control product quality?

We inspect each product individually before bulk packaging. We inspect each product individually before bulk packaging.

Can I receive samples to inspect quality before placing a bulk order?

Yes, we welcome sample orders to verify our quality. I am confident our high-quality products will attract more customer orders for you!

Are you a factory or a trading company?

We are a professional manufacturer of LED flashlights, LED headlights, and other lighting products.